Customer Testimonials
Very friendly and helpful in keeping you up on time frame. Of how things are proceeding..
Had recall on our BMW 528i and ended having to order a part. They sent me home in a nice X3 loaner until my car was repaired. Very cordial and helpful service from advisor Judy!
Very willing to work with you and not pushy. Even let us think about all our options the next day and not trying to rush us before they closed for the night.
While traveling in Orlando my BMW app informed me that I needed to replace brake pads at 29k miles. I called my local BMW dealer in Ft Walton Beach and was told that they would not replace my brake pads unless I also purchased rotors because BMW required it and then told me it would be $1400. The BMW dealer in Orlando told me that was false and did it for $369 for pads and sensors. My car just told me that oil change was due and for some unknown reason I called my local dealer in FWB. They answered but as ...
Great service from Judy and Aden at the service department. They're very professional, courteous, and have a great attitude. Overall my experiences at this dealership has been great and I strongly recommend bringing your BMW to this establishment for service.
Helpful and polite!
Service was efficient and timely. I was kept informed of the progress of my work. The staff was courteous and friendly. No surprises
I showed up to get my daughter’s new-to-her Mini Cooper aligned. I got to talk to one of the salesmen about a potential trade in of my old car for something newer. Two days later, I’m the happy owner of a new-to-me used Cooper S. I got a great trade in, and while the price on the Cooper S wasn’t a steal, it was a good price. Scott, my salesman was great and worked with me on both price and trade in. I am very pleased.
I only have a short time doing business with the service department. And so far I’ve they have be excellent. They always kind a courteous. If you call and there busy or unavailable. They give you a call back immediately. Not a week later. I’m very happy with the level of service. And don’t try to hide any fees. They let you know up front. I highly recommend you next service with them.
They fixed my 435i correctly.
Always helpful when I have to bring my vehicle in for it's scheduled Mx. Had to recently bring it in for a weird noise and everything was covered by them! Fantastic team all around! Now only if they would get some x4s or x6s in to look at!
Courteous, knowledgeable, nice waiting area, very satisfied
Very pleasant, quiet and relaxing. Good coffee and great customer service
Great!
Tracy always provides excellent customer service!
Very friendly and helpful!
Exceptional, courteous, knowledgeable and friendly customer service.
Very prompt. Tracy is an amazing Service Advisor. They always over deliver. Highly recommend.
Mini is always the best. The service department was great. They kept me updated and discussed additional services needed. I have never had a bad experience there.
Very nice.
We had a great experience purchasing our first BMW here last week. The process was no nonsense and very straightforward…even our time in the finance office was enjoyable, LOL. Scott White was wonderful to work with and he got me into the car of my dreams.
Working with Kathy at Sansing BMW Service is always a great experience. Im confident in her recommendations and professionalism!
Excellent customer service. Very customer focused. Judy is a great asset to this dealership and keeps me coming back.
Friendly staff. Had a great experience. Everyone from the receptionist , to the sales lady, to the finance specialist and the manager were all very professional and accommodating. Plus my car is GREAT!!! Wish I came here sooner. Bravo Sandy Sansing.
Excellent service!
Really enjoyed the experience. Everyone was helpful and the lack of high pressure sales was most appreciated. I felt that i got a fair deal and very much enjoyed the experience. And now i am driving a truly great automobile.
Nick in Mini service was very responsive to my issue.
They always go the extra mile! Judy is a great asset to your service team!
Nick and the service department were great. Took care of the problem quickly!
Thank You, Sandy Sansing BMW Team Pensacola. I can always count on professional and honest Advice & Service working with Cathy, my Service Advisor, Bryan, Service Manager & the Service Tech Team.
My wife has wanted a Mini for a long time. When some family work situations changed and we needed another car, we decided it was time. I got into contact with Ben and arranged a test drive for my wife. He showed her a couple different models, and she fell in love with the 2025 Cooper S. I was able to make most of the arrangements by phone, so from doing a drive-by first look at available models to signing and picking up the vehicle was six days. There are a few hiccups, like the new model tends to drop Android ...
As always, they were very professional, very polite and did a nice job.
The service department was very helpful and had my service done fast and I really liked that the technician sent me a video of their diagnosis of my vehicle and explained things to me
Friendly staff and reliable work.
Excellent customer service!!!!
Tracy is always courteous and professional , always has a smile and keeps me updated on the progress. My car is always ready in a timely manner. Quotes are always accurate and sometimes a little less. I know I'm in good hands with the Pensacola BMW service department.
Great service and once again the friendly staff serviced the vehicle quickly and efficiently! Always a great experience working with the professionals at Sandy Sansing BMW!
The staff at Sandy Sansing are wonderful. They go above and beyond.
Great and Friendly staff and service.
I had a great experience! They took great care of me and my car and made the process so simple!
My vehicle was seen and fixed in a timely manner and the advisor keep me updated as what the problem was and when it was been resolved…
The service attendants are always courteous, knowledgeable, and accommodating. Love Sandy Sansing BMW
Good people, & a good operation
I really like this dealership (sales and service facility and staff or very good and genuine in their efforts), The folks at this dealership respond quickly to emails, phone calls or texts, and are there to answer any questions that may come up. I just did not care for the BMW manufacturer driven mandated quirky service parameter that I feel wasted a trip and service event. Car had less than 19k on odometer, but brake fluid flush at 2 years vs milage or void’s warranty??? Is brake fluid that unstable that it couldn’t be deferred by 3 months to coincide ...
This is the finest BMW dealership that I have been to on the Gulf Coast. We have a dealership where we live and we travel to Sandy Sansing BMW for all of our vehicle needs. Top Notch!
Excellent service great customer service but I do want to tell you a story when I first bought this vehicle I had Sandy Sansing check out the vehicle for $500. Come to find out the vehicle had problems it even had a recall just to let you know I’m very unsatisfied with that service. I should’ve said something then but you already had my $500. Shame on you
Very satisfied with the whole transaction. Salesman and finance manger made it a very smooth and speedy process. Will definitely do business here again.
Between Andrew and Chris, we got the BMW X5 we wanted. Both of these men were professional and very knowledgeable about our X5. We could not ask nor receive better service. Highly recommended for a pay raise.
Awesome dealership! Everyone was professional and great to work with. Will definitely use them again and recommend to friends. Lori in sales was great with everything!
Excellent efficient service
The person at the counter was courteous, thoroughly knowledgable of our BMW vehicle. She assessed our problem, determined the cause and forwarded our car to technicians for prompt resolution. Sandy Sansing is the best because if it's people.
On time service that was efficient. Had a loaner for a few hours. Got my car back before the estimated time.
Nick rocks!
Great customer service. Accommodating for my available drop off and pick up times. Kept me updated regarding progress. Worked to get a part we didn’t advance plan for. Great job!
Had a great experience, Chris was one of the best salesman I’ve worked with. Never forced me into a vehicle, Heard what my wife wanted and explain in detail about multiple vehicles to help us make a decision on what we wanted to buy.
It's really nice place fair prices
Great experience working with Sandy Sansing BMW. Wendy went above and beyond to help us!
Judy is my service advisor. She is very nice very pleasant and very thorough. She is my go to advisor each and every time she’s great to work with !
Everyone was very nice and they went above and beyond. I've had a rubbing noise for over a year and have had it at two other dealers who couldn't fix this. They will be my regular dealer now.
Lori at Sandy Sandsing BMW helped me pull off the ultimate surprise for my wife - complete with a HUGE red bow and home delivery while my wife was away! When my wife opened up the garage, she almost cried. World class customer service, easy sales process, and a fantastic welcome into the BMW family. Thank you!
Great except your coffee maker wasn't working.
Very nice and accommodating. Will use them again.
Whenever I am at Sandy Sansing BMW for maintenance I am kept informed of the progress along the way. The waiting area is comfortable and supplied with drinks and snacks. And when the work is completed I go home with a clean car inside and out! 🚙
Wonderful people. Start to finish, it was my dream purchase of my dream car.
Chis was great. Very knowledeable and helpful. I got a great deal and love my new X3.
Fantastic experience…Ben absolutely went above and beyond to get us in the vehicle we wanted.
Service was excellent! Definitely five stars!! Nick was amazing service manager! Personal and professional! Always with the smile!
Judy from the service department was very professional and knowledgeable and I was in and out within an hour and a half.
It is always a professional and friendly experience to work with the BMW service department. Kathy is the best to work with! She is always super helpful and keeps me up-to-date on the progress! They all treat me like family. I would highly recommend anyone to take their BMW to Sandy Sansing BMW for service!
As usual I had exceptional service. Judy’s customer service is top tier!
They were very accommodating. Very smooth on approach I was in and out in less than an hour.
Great service!!
Cathy is an amazing service support agent, I been with her for 2 years now and EVERY SINGLE TIME she has not cease to disappoint with the services she offers great service skilled person
Great place to buy a BMW. Ask for Chris, very helpful pure professional.
Judy Nettler is an amazing service advisor. Always friendly, professional and responds to my phone calls. Amazing employee.