Customer Testimonials
Excellent service department. Judy was fast and friendly. Service was timely and as quoted.
The Dealership is so fully capable, and willing to serve their customers as well as potential customers. From sales year after year to service for years forward, totally Top quality. So rewardingly comfortable for the customer. Large applause to the Service Dep’t.
The service is always great. Judy always keeps me informed of any needs and assist when needed. The atmosphere is so positive and I am always greeted with a smile. The waiting area accommodates to be able to work remotely when needed or they offer to take me to work and pick me up later. The service department is top notch!! I would give 10 stars if it was available!! 🥰
I was surprised that you don't offer a courtesy car wash or snacks in you waiting area. However, the coffee was appreciated. Rafael did an excellent job explaining my car's needs during the service and recapping what was accomplished upon delivery.
This is the best BMW service department with the most knowledgeable and kind staff. Always ready to assist and fair pricing. I have bought and serviced my last 3 BMW’s
Wendy was the best
We felt Ben Brooks listened to our needs in helping us decide on a vehicle. Wish the buying process could have been faster.
Outstanding service from start to finish
Excellent service. Very professional.
They were excellent to work with !!!
Staff was professional and courteous. Very clean waiting area. Short wait time. Service greeter kept me informed of service status.
Most accommodating service group ever!
I felt welcomed from my first step in the dealership. The whole process was very easy.
The employess from beginning to end were knowledgeable and efficient. There were a number of concerns that were found from the service check and the ones that were of major concern were highlighted and recommendations were given.
Wendy was very helpful in ordering and delivering the car. Altogether, a good experience. 👍
The woman with the short brown hair who checked me in was extraordinarily professional, efficient and friendly. I can’t remember receiving such outstanding service like hers. I wish I had caught her name. I wish I had told her how much I appreciated her warm, helpful attitude. She clearly likes her job!
Steve the manager was more than professional and Randy our rep. went above and beyond to make this deal happen for me I would have no problem buying another car #SandySansingBMW again thanks guys
Knowing MRS Janet Wilder has been a blessing to Me, my family and friends, there's no disputing the fact that she is the best account manager ever. I just made another withdrawal few moments ago, it was so great this is really an opportunity knowing you wow friends I can't be so selfish enough to enjoy this blessing alone you can always contact her directly so she can help you too.she is ready to show you how you can trade and make profit, I'm a living testimony I invested $1000 and I got my profit today after 5 ...
I have enjoyed using Sandy Samsung since I purchased my first BMW in 1996; their Service Department is the best in our area. I am currently driving my third BMW and will probably buy another in a few years.. Everyone in the Sandy Samsung team has been very professional and helpful.
Lori Esser sold me my car 2 years when she was with another dealership. Lori impressed me when I bought 2 years ago so I called her to help me buy my BMW. I ordered what I wanted and it arrived and I love it. I highly recommend Sandy Sansing dealership and Lori Esser.
They solved complex problems with simplicity and grace. They are the best at customer service and we loved our sales person, Ken Haddad. The x5 s-drive is a supurb riding vehicle with the perfect balance between not to soft and not to harsh.
3 hrs to service vehicle a bit long in the tooth.
It was better than I expected. Rafael, made sure I understood everything that would be done and why and confirmed what took place when my vehicle was ready for pickup.
Great service
Always courteous service. Kathy is awesome. She has great communication throughout the entire experience.
Smooth and easy. Good job!
Great job. Very informative about vehicle and service needed. Prompt to answer questions and fulfill needs.
This dealer is far superior in every way compared to FWB BMW. They found/fixed everything I needed without any hassle. The customer service was great.
As always; outstanding professional service.
Cathy at the BMW in Pensacola was amazing. She was very friendly and helpful. Everyone at this dealership are really nice and have excellent customer service!
Wow is the first thing comes to mind here. We traded a Mercedes for a new 330e. The most pressure free experience I have ever had at a dealership. Ken Haddad is phenomenal to work with. He is tenacious in his effort to get me the best deal for my trade 3k more than anyone else. Patient with our calls ,our question’s and did an exhaustive search to get us the right car in time for Christmas and it is a perfect fit for us
Very professional operation. Always exceeds my expectations. Cathy goes above and beyond to help. Would definitely recommend.
I cannot thank Heather and Kathy enough for working me in to get service on my BMW. I live in Mississippi and needed service while I was visiting in Perdido Key. They were both amazing to work with. I hope the dealership has a recognition program to recognize these two outstanding employees.
Franklin was fantastic to work with, explained everything without using any pressure tactics. Kind and friendly in our dealings with him. So far loving the new BMW!
Kathy and Ralph in the Service Dept are always so helpful and friendly. Everyone does a wonderful job! I love leaving with a clean car too! Thank you!
Stopped in to figure out prices. Wasn't sure what i wanted. Randy went over few options with me, got me quotes and everything i needed to know what payments would be. Ended up coming back that same night and Randy was more then happy to stay past close. We ended up buy a BMW 230I and i got to say Randy was awesome!! I would highly recommend buying from here. This is the first BMW we have owned and its definitely nice. Thank you Randy!!
I’ve been going to Sandy Sansing BMW for many years and they have always been a 5 star dealership. They listen, understand and do everything they can to help. Amazing staff. Thank you!!
Wonderful
My experience was excellent. Repairs and service were completed faster than I expected. All staff were pleasant and professional.
They got to me immediately as I arrived and determined the amount of warranty was left. They found the problem in a decent amount time. Unfortunately it was not covered by the warranty. I will return if I keep this Mini.
I didn’t have an appt but they took my car in anyway and had me fixed up in a couple of hours! Great service!
Great service and great people
Good service and my car look great after it was washed. An outstanding price for three years of oil changed. No other place could beat the price.
Great experience and great car. Better experience that Audi.
Timely, courteous and diligent.
The service team was very friendly, they took great care of my car. Impressed with customer service.
The team was professional, polite and took great care of my car.
Thank you Todd!
I am the BMW M240! 2018 got the best service ever any BMW on US I really appreciate that he told me maybe take three hours not even two hours 👏🙏 I love it thank you so much 🙏 see you next time BMW Sandy Sansing!!
Went in for scheduled service was treated fabulous. I recommend this place above all others.
Chris and Heather were amazing!! Thank you so much for the speedy and honest service! Chris was able to have my service completed before the holiday and had my mini washed! If you’re in need of helpful and honest service with any dealership, definitely use Sandy Sansing!
The staff and service were great; however, the customer waiting area needs an upgrade. The carpet is stained, someone forgot to refill the drinks in the refrigerator, and there were no snacks available. Go check out the customer lounge at the Mercedes dealership for some tips on what customers expect.
Everybody I dealt with at Sandy Sansing BMW was straightforward and honest. What makes Sansing stand out is that our interactions with two other authorized local dealers reveal an egregious lack of candor. Randy Johnson was very helpful during the selection process and the car was delivered sooner than expected. In short the whole process was a first rate experience.
Great experience! Ben Brooks was very thorough and very professional! Made sure all my questions were answered…. Highly recommend!
Service was great and very professional.
This was one of the best services I have ever had. My service advisor Ralph is the best.
Excellent staff! Very courteous & helpful. Oscar was very helpful & patient in explaining the entire procedure & Trevor & Neil guided me through the process of buying a beautiful car! Cudos!!
Thank you so much for your professionalism and non-pressure approach to services needed on my vehicle. Definitely appreciated. Best customer service I've had since owning this 740LI. This will be the ONLY dealership that I go to from this point forward!!
My first experience with the Service department. Very friendly, efficient, comprehensive service. I came in with questions and left feeling confident my BMW had been well cared for.
Highly recommend. The service appointment was right on time. I felt comfortable during the time I waited. I felt like I was valued as a customer. This service department sure beats other dealerships with customer service and experience.
Fred was amazing and every step of the process was easier thanks to him. He approached everything with zero pressure and just wanted us to find the right vehicle for us. John, Todd and Fred were happy to stay late to make sure we could get everything done and take the car home that night.
Awesome service
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