Customer Testimonials
The are honest about what your car needs. Nobody's Perfect but when they do make a mistake they are quick to acknowledge it and remedy the problem. Debby is an excellent service advisor and always greet you with a smile and is quick to notify you of any changes or updates to upcoming appointments.
The service department is great! My 3330i had a rare, intermittent problem and they coordinated with engineers at BMW to resolve it.
I drought in my 2023 mini cooper for service. It took 2 hours for a iol change and a inspection. It should have taken no longer than 39 min for what was done. It was also at the end of of the work that I got the recommendation. That should be done in the first 5 min of being in back. I ran a dealership lube bay and it took 15 min for a oil change, tire rotation and a 60 point inspection. I was a little disappointed that it took 2 hours. The service advisor garrett hamm was great.
Jack Mock was very professional, friendly, and knowledgeable about the Mini Cooper we were buying. He made the buying experience easy and was a pleasure to work with. Highly recommend!
I had a fantastic experience with Lori Esser! From our test drive together to delivery She radiates the true embodiment of what a car experience should be I highly recommend her Thank you to Joe the General Sales Manager His tenure at the Sandy Sansing BMW store has been an asset He’s exceptional Overall 10’s across the board!
Great customer service! We found a car we were interested in it was on another one of their lots they brought it to a lot closer to us, we worked out the deal they were fair with our trade and fair with what we bought. The deal was easy, smooth and fast!
Ben Brooks was great to work with. No pressure and made the new buying car buying experience a pleasure.
Always fair and honest with pricing. Very good customer service. Always recommend then for MINI dealerships.
Very good experience with BMW Value Service oil change. Friendly service advisor kept in communication so i knew when to expect my car would be ready for pickup.
Bought a mini. Easiest, smoothest, and quickest I have ever purchased a vehicle. Very nice and helpful folks
I had an awesome experience! Lori Esser went above and beyond to help me find exactly the vehicle I wanted and made sure I had all the options I was looking for. She was extremely knowledgeable about the product and made the entire process smooth and enjoyable. Overall, a great experience from start to finish. Highly recommend!
They are always responsive and accommodating. Cathy Haley is the best consultant I’ve ever worked with.
I went into the dealership for an oil change. I was sent to their lovely reception area to wait. Everyone was so friendly & made sure I got to experience their famous latte’ machine, snacks, & cold drinks. When they returned my car to me, they had it washed & ready to go. Great service & no upselling!
It is always a pleasure dealing with sandy sansing dealership. They never disappoint . We are proud to be part of the team.
It was difficult getting hold of anyone to get my service scheduled but once I got in the service was good.
This was a great experience. Everyone was very helpful. I Would do business with them again.
I bought my BMW X5 from this dealership, and they’ve done all service for the vehicle. I would highly recommend them to anyone looking for top-notch sales and service. Thank you to my service advisor, Tracy, for always giving me the 10-star treatment! I’ll be back.
They are an amazing dealership, whom I would recommend to everyone and would definitely buy from them again.
The service department took great care of my car. Thank you for fixing the issues in a timely manner. I'm very pleased with the service provided to my car. Thanks.
Sirius favorites were changed as was the BMW personal assistant used and on my screen and I was unable to get it off my screen until car turned off even tho I had tried hitting the home button numerous times Never had problem with using my favorites on the radio before. Now I have favorites listed that I have never gone to and would never have saved. Otherwise service was quick and very positive, but I questioned even if it was my car as the screen was so different from what it was.
I had a very good experience with the dealer, fast and through service, work was completed more quickly than expected. Waiting area was clean and suitable, it was pretty open and many were working on computers as expected but could have used some partitions for semi privacy.
Tracey in service was amazing and overall dealership was great at providing fast service!!! Excellent !
They are always very friendly and easy to work with even though I've only been there two times since I have own my mini cooer for 13 months now.
Efficient customer service, reliable routine services, reasonable wait times. Comfortable waiting lounge with mobile ports, complimentary drinks, snacks, hot coffee and condiments.
excellent service. Once i picked the vehicle that i wanted the final process was very quick and professional
My service advisor was very accommodating and service was done in a very timely manner manner
Very pleased with all the staff and the management team . This was my best car buying experience I ever had
Very easy purchase. Justin worked diligently to provide excellent service. This was our 4th BMW from Sandy Sansing.
Sandy Sansing was willing to stick with me through 5 months of waiting for an allocation for the car I built. They kept looking for a way to make it happen even though I personally was starting to have doubts.
Our service department rep, Cathy did a great job getting us in and out in a timely manner. She also suggested changing the transmission fluid since we had over 100,000 miles on our car. This took care of our transmission slipping a little. I would recommend Cathy and her team for future BMW service.
Cathy Haley and her techs have been great! The warranty coverage was a xxxxxxxx but not their fault to give them a lower rating. Now, if you ask me to write the warranty, it would be a 1 star. Because it was an “accidental warranty coverage” that didn’t cover an accident… make that add up! Lol. But it’s all good because the service I receive from this dealership and from the people helping me with it have been great and usually always are.
We came to look and drove home in our new Corvette! Great salesman and came back a few days later for an appointment and he had taken the day off, very disappointed!
Needed new battery, got same day service , . Have had no complaints with speed or quality of work
Thank you so much for helping my daughter with the purchase of her car. Jack was very knowledgeable about the MINI. Couldn’t have asked for a better finance guy. Barry Brown was great to work with. My daughter is still laughing days later. Even with all the obstacles because of the hurricane you guys made things happen. Thanks again!!!!
Always a pleasure doing business with Sandy Sansing BMW. Lori Esser makes car buying easy and always look forward to it. She is very knowledgeable and gets the job done! I highly recommend her and the dealership. Service department has always been a great experience as well.
My vehicle representative was very professional and knowledgeable on BMW equipment. Love my experience especially my first time here
Excellent job working with us. Robby and Barrie stayed with us doing paperwork long after their shift ended and made it a very easy process.
The people at BMW are extremely knowledgeable, helpful, and very friendly. Always able to take care of you in a timely fashion.
I always enjoy being at the BMW dealership it's so appreciated of the member there is so nice thank you for always taking care of us.
Debby has a very good customer service manner. Very easy to work with. Will use her again.
Excellent, efficient and courteous service. They make car service as seamless and easy as possible. Kudos all around.
Sandy’s BMW has always provided excellent service. Tracy is a great service representative and has always provided excellent customer service.
Sandy Sansing BMW Pensacola Florida recently took care of the annual oil change and brake fluid on my 535d. As always I received excellent service.
I bought my car here back in Nov of 2021 and everyone has been nothing but spectacular to deal with. I refuse to take my car anywhere else for service and Tracy has gone over and beyond every single time to make sure my car is taken care of properly. She has been awesome with communication and putting me at ease with my car and making sure I left 100% satisfied with my service and car.
I had a great experience in purchasing my new mini cooper! Barry and Randy were a pleasure to work with! Had a fun time as well as a professional experience! I highly recommend them if you are in the market for a new ride!
Very efficient and caring type service. Mr Hamm did everything we needed quite graciously ,the serbicecwasbexcelkent.
Justin was the absolutely the most friendly and professional car salesman my family has ever had the joy meeting with purchasing my wife's new car. At 70 years we have purchased our fair share of cars including the same dealership in a different town. Wow, my first car purchase experience that was a complete.joy from beginning to end. Another note: even other salesmen and front desk lady pointing to the more premium Starbucks coffee center were most friendly and helpful. Lastly we even felt privileged concluding our experience rewarding the manger with our money and endless signing. Smiling 😃. What ... Read More DealerRater - Oct 5, 2026
I was pleased with the respect and support that I received. Mrs. Tracy was very helpful and gave me options for my car. I never felt pressured towards anything in regards to the servicing of my vehicle.
The people at the dealership are always pleasant to work with to get my vehicles serviced and repaired. The sale personnel Jack and Barry were patient and worked to get me a good deal on my trade in and my new Mini Cooper. I came in to have my 2022 Mini convertible serviced and saw the 2026 Mini Convertible on the showroom floor and asked Jack about it and the accessories it had on it and he showed me the window sticker so I could see what the car had. The car seemed to have most of the accessories I wanted. We ... Read More DealerRater - Oct 3, 2026
built a car from scratch and ordered, which i’d done several times before. this process was easier and and more streamlined than previous orders from other dealers. there was no time spent languishing at the dealer waiting around for this person to talk to that person. day of pick up was smooth and took about 2.5 hours bc there were other customers. signing process, was mostly digital. everything pretty easy. appreciate so very much steps this dealer has taken to make purchasing so easy and not the groan it used to be.
At the Mini Cooper.service entrance door I was greeted and the two gentleman at the service desk were very helpful and answered all my questions! This was my first visit as I just purchased a 2015 JCW Mini Cooper S. I was very pleased with all the staff and service and will definitely be back. Thanks again, Larry W.
The service was great. However, your prices are grossly inflated. I knew I would be paying more for your service, no problem, but when I went to pay I found out in real time that you pass along credit card fees to the customer it smelled of pure greed. My bill was close to $5,000, if I used a credit card I would have paid hundreds more. Greed does nothing for your reputation or return business.
I am disappointed that the dealership would not fix the rust on my brand new mini countryman. To pay this amount of money on a new vehicle only to feel like you are driving around a rust bucket. There has to be something they can do.
Sandy Sansing Mini is always helping me take good care of my car. Service is reliable.
Nick provided outstanding service by demonstrating his knowledge, professionalism and his genuineness to ensure very a positive experience. He provided timely updates and I would not take my BMW anywhere else! The service manager style of hands on approach and customer engagement is not seen anywhere in any other dealership. Nick and Brian's customer service is the reason I will remain loyal to Sandy Sansing dealership.
Always 5 stars at Sandy Sansing BMW. Top of the line technical expertise and outstanding customer service. It’s a delight to wait in their ample wait room. They always take the time to go through any issues and return the car in perfect shape. My favorite BMW shop.
I have only had great experiences here. Garrett at the service desk is always very helpful and professional. An issue was identified and they promptly fixed it. When I’m ready for another mini I will buy it here.
Ever since losing my local MINI dealer in Louisiana I was determined not to ditch the brand I have been loyal to since 2007 and the MINI of Pensacola is not only the closest to me, but they have been attentive and able to fulfill my 2025 MINI Cooper S needs in a timely manner.
Everyone was great to work with. Open honest and delightful. Luisa was a perfect salesperson!
Robert Yapp was attentive and helpful to my concerns. And returned my calls in a prompt manner as such we were able to make my purchase seamless.
I had the best experience over two weekends when visiting the Pensacola Mini dealership. Jada, Jack, Barry, & Brad were professional, friendly, thorough, & listened to me. The best, no-pressure, friendly, & personal experience I’ve ever had buying a car. I felt like they heard me and answered any questions I had.
The staff is the reason for my rating, they we kind, responsive, and most of all a joy to talk to!
Process was very smooth and professional. Rob informed me of all options and worked with me through all aspects.
The staff was super nice! They told me upfront how much the service would be. She came to me in the waiting area and asked if it would be ok too take care of a recall while I was there. Great communication!
Purchased a vehicle and traded in my previous vehicle. The sales team at BMW made the deal super easy and I was in and out in about two hours.
I was impressed with Sandy Sansing’s BMW Service Department making something as routine like an oil change seem like extraordinary white glove service, with all of the perks & benefits one would expect with a world class luxury brand in automobiles.
Mrs. Tracey always goes above and beyond for us. She makes every experience better. She shares knowledge about the cars. She always offers the special pricing promotions. She’s the very Best!
Tracy took care of my service needs and she was patient and friendly. This is a great dealership!
My service advisor Deborah did a fantastic job. She kept me informed the whole way and explained everything once the service was done. People like her make you want to come back to the dealership
I brought my BMW 760 I Xdrive in for service, it was a good experience and my service advisor was knowledgeable and helpful. I do have to bring it back when the parts (covered under warranty) are delivered.
Good staff, great waiting area. I was notified often of the process and was out quickly
Service experience was excellent! Easy to schedule, prompts check in, Mason listened and quick got the car into service. Very good communication throughout and overall it was a pretty quick in and out!
Outstanding experience, I hate buying cars, but this was about as easy as I've ever seen. Laurie was outstanding. Sales manager was outstanding. I got a good price, good trade-in value I could've not expected for a better experience. I am willing to drive a bit further to get my car serviced here as well.
Excellent service as usual. Purchased my vehicle here in 2019. All of my maintenance has been performed here. No issues.
Quick check in, service, and check out. Good communication throughout. The lobby has space i need and plenty of refreshments
The service department of Sandy Sansing BMW is such an asset to this dealership. Kathy, the service rep, is a standout!
Service advisors Garrett Hamm and Mason Chinevere of BMW were very helpful and knowledgeable of the problem that I had with my little mini Cooper which I’m very thankful for their help. The service department completed in a timely manner. Again, thank you for your help.
Dealership is great! The only feedback I have is to make the appointment making process seamless with the car loaner process.
As always Great service and communication. Thank you so much, I appreciate it very much!
Justin Brown was my salesman I drove 4 hours & the atmosphere in Sandy Sansing was amazing 🤏🏾10/10 the team was delightful. While you wait they offer snacks & refreshments. Overall I love my 2026 BMW
Very professional staff. Job completed as promised. They took the time and the courtesy to address all my questions. Outstanding work!
My service was five-star! My service coordinator fixed a seatbelt problem for me himself. All was done in a reasonable amount of time. Excellent!
I appreciate everything about this Dealership from customer service to all the service Thank you for your professional concern in all you do and have done for the care of my vehicle. (Lorenzo)
Very smooth process. The salesman, Robie was very helpful and the closing manager, Brad was top tier. I would definitely recommend.
I have had such great experiences with the BMW service department. Deborah in the service department is amazing. She is always positive and eager to help and make your experience as pain-free as possible. I would recommend buying a BMW just because of their amazing service department.
Garrett and his team worked wonders together with us and our insurance claim to get our Mini Cooper repaired and back on the road as quick as possible. Really happy with the results and experience they provided giving me great peace of mind the Mini was in great care.
I've had nothing but good experiences with this dealership. They communicate very well and focus on their clients' needs and wants. They are always courteous and professional.
Thank you great service! Tracie always gets me in and out in a timely manner
My husband and I purchased our two vehicles there after two total loss situations. Luisa was so helpful and attentive to all the details of what we were looking for. Thank you so much!!!
I recently purchased a vehicle from Sandy Sansing BMW in Pensacola, and I can honestly say this was, hands down, the best car-buying experience I’ve ever had.
I’ve purchased numerous cars over the years, and I generally don’t enjoy the car-buying process. This experience was completely different. I had a long list of specific features and options I wanted, and Justin Brown took the time to understand exactly what I was looking for and found me the exact car I needed. He was knowledgeable, professional, and made the entire process easy and enjoyable.
Joe Rowell, the Sales ... Read More DealerRater - Sep 9, 2026
Customer service here has always been friendly, and I’ve never felt pressured to buy anything that I don’t want or need.
This us the best dealership Great people who are very professional and efficient Love going there
Always so easy to deal w Joe and Justin was amazing.. loved my experience w Sandy Sansing I will continue to buy my cars from you. X thanks for all of your help
Super services along with friendly people. Who care for their customers. Always professional in their dealing
I came in with the car I wanted and got it handled in a few hours. Very pleasant
I took my 435i to BMW of Pensacola because my hardtop wouldn’t work. I was charged $3000. Within a week as I was lowering and raising it the trim on top popped off and broke. When I asked them to fix it, they said they would but it would be $3400. The trim had never been a problem until “they fixed the top”. I will no longer use them except for the prepaid oil changes that I bought. And I’m worried now when I do, that there may be “new” problems with my car.
Work was quick and professional. I really enjoyed working with our service representative. He was professional and friendly.
Efficient and professional service scheduling warranty work. Nick made the process seamless from beginning to end!
I have taken my car to this BMW dealership since 2018. Great honest deal. Tracy is an incredible person. Always helpful n understanding.
Staff was extremely helpful and informative and completed my service timely. Will definitely return to this location!