Customer Testimonials
It’s always a pleasant time at the Sandy Sansing BMW dealership. The staff is always very friendly. The facility is welcoming and clean. They always have snack snacks, and beverages stocked in the lobby and the bathrooms are always clean. Definitely not a bad place to spend part of your day when waiting for your car to be serviced.
Team did an Awesome job. Always excellent customer service!! Truly one of the best BMW dealerships!
Always a great experience when I bring in my BMW for service. Lori Esser always takes care of me.
Ive felt confident in Sandy Sansing for several years . They have given me good service
I was impressed with the level of customer service. They kept me informed about my service, price, warranty coverage, and loaner. Deborah P. is an asset to your business
Had a great experience. Ben was nice, professional, knowledgeable, and made me feel like I got a good deal. Tony was knowledgeable with the advanced systems and helped set everything up and explained features. Highly recommended!
Accomodating to book an appointment, always clean, locally owned, and accessible location to get in and out of.
Outstanding! Professional, actions that make you feel they care about you. Only use Sandy Sansing
The entire staff has made my experiences with Sandy Sansing top notch. I drive from an hour away because of the service, kindness, and knowledge that is provided. I always feel taken care of and valued at each visit.
Barry and Jack went above and beyond to make buying my MINI an amazing experience. They were friendly, knowledgeable, and made the whole process easy and fun. MINI is such a fun brand, and their excellent customer service made it even better. Highly recommend!
The building is well designed and clean. Friendly staff, consicensus and thorough. Garret and Jada are the bombs
All the staff were very cooperative and nice. I will definitely recommend this dealership if you are planning on servicing your car.
They were present, responsible, accountable. When questions and concerns arise they addressed timely. I appreciate their service.
Everybody that works at this dealership was friendly and helpful. I had a great experience.
Professional, efficient, communicative, work is well executed...all in a comfortable environment. Debbie makes me feel welcome and with a genuine intent to provide a friendly and quality experience.
Kept informed and they got me out on time. Friendly staff. Answered all questions. Washed the car and vacuumed.
I alway enjoy having the service team perform maintenance on my BMW due to the fact they always keep me in the know on the status of my vehicle.
Service team was excellent friendly accommodating and presented a professional representation of your organization. Our courtesy driver I think her name was Amanda was prompt and professional as well also a good member to represent your dealership. The dealership itself in new sales the showroom needs updated to better reflect bmw level of customers expectations. The selection show cased was nothing to attract or capture interest The sales team presented quite well but the inventory inside the showroom was nothing to pull interest. My mechanic eas courteous and efficient but somehow I left without knowing I had some settings changed ... Read More DealerRater - Jun 26, 2026
Debbie customer service was excellent has always and the service was quick and accurate. Thanks
Fantastic staff and very knowledgeable; they took their time to explain details, and were attentive. Thank you.
Service was friendly, quick and very professional. Always enjoy seeing the smiling faces. great Work.
Great experience overall. The service representative was friendly and helpful, as well as the mechanic assured my vet was in suitable condition for a road trip
I always appreciate the service that I receive with my BMW. Cathy’s smiling face and Lori’s direction make my trips for service a delight. I keep coming back.
Fast friendly service, will definitely return and recommend to others. Lots of nice vehicles to choose from.
My service rep was Tracy, and she is first rate. Helped us navigate the warranty and get the problem fixed. She is 5star.
Many thanks to the service department team at Mini of Pensacola. My Mini was throwing an engine malfunction warning, so I stopped by to have them check it out. Service Advisor Garrett Hamm was very helpful in getting this issue resolved the same day, and he also set me up with a loaner to drive while the work was being done. I truly appreciate the outstanding service!
I've taken my car for love and care Mrs Tracy and the bmw team is the best
Are very concerned about your car and you,I really enjoy the concern they gave for me and my csr
Wonderful, streamlined experience. Knowledgeable staff and incredible sales team. Will absolutely refer others to this dealership from now on!
Had a wonderful experience buying our new 740I. Lori was awesome to work with, she made the whole transaction seamless . Also the gentleman who handled the closing paperwork was a delight and very knowledgeable. Thanks to everyone at Sandy Sanding BMW..Couldn’t be happier with the whole team.
Luisa Vivas was very courteous and answered all questions knowledgeably. The Finance manager, Brad, was exceptional in that he efficiently prepared the necessary documents and explained all of the options clearly with no pressure. My only suggestion is that more time needs to be spent ensuring that the customer really understands how to use the “glass cockpit” enough to drive safely. The team was eager to make the experience pleasant and effective.
Extremely professional and honest with the work. I have changed my preferred dealership to this one. Thank you for keeping my X5 running perfectly.
Amazing experience very professional and knowledgeable sales team Lori was amazing! I highly recommend Sandy sanding BMW
Knowledgeable staff. They listen to your needs and show you the options they have to satisfy your needs. It made the buying process easy and actually enjoyable. The trade and new purchase values were fair. Delivery was smooth.
Mini service is worth the drive from Mobile! Paola and Garrett make a great service team!
My husband and I had an awesome experience purchasing our new vehicle at Sandy Sansing BMW ! Barry and Jack were stellar from the beginning, making us feel at ease and taking the time to ensure that all necessary paperwork was thoroughly explained and completed in a timely manner and with smiles ! We will definitely drive the extra miles to Sandy Sansing BMW to purchase our next new vehicle with them! They really made us feel like we were a part of their family 😊
The staff was extremely friendly and kept me informed during the entire process. Thank you.
I had a very professional and informative experience. Great job over all. Thank you Debbie
Jack was very helpful and knowledgeable. Would send my friends to see him when they are ready to buy a car.
We have been using the service department for over three years and love the service we receive. We just purchased a new vehicle and will continue using them into the foreseeable future.
Horrible, each time I take my vehicle to this dealership I end up with major problems that I didn't have when I took it there, last time I took it in for a warranty repair. Ended up needing a new radiator, was quoted 1 price then charged 1000 over the quote after the repair was done nick told me that was the quote he gave which was a lie because I asked twice to confirm it the price Before repairs.
Beware please get your quote in writing . After the third time I Will never use sandy sansing bmw for repairs again, ... Read More DealerRater - Jun 18, 2026
All of the staff were kind and helpful. I enjoyed working with Jack to buy my dream car.
Ready for me when I arrived. Fast and professional. Waiting area clean and well appointed. Great coffee. Could use better snacks or a vending option. Friendly staff
Professionals all the way! We love working with Deb Palooza, she always takes care of us. And the technicians’ videos are great. Prices are high, but to be expected from a BMW dealership with such class. Wish they could work on my 2000 3-series coupe, but it’s not in their business model.
Service visit went well. Transportation was a nice touch. I will say that service could be more efficient and exceeded the amount mutual quote by nearly $100.
Very detailed about the service to be performed. Place is very comfortable. Friendly and nice environment.
The service depart is always very friendly and helpful when it comes to response of phone calls and appointments. They are very thorough in explaining costs and repairs. I have always had very positive dealings when taking my Mini in for checkups.
Deborah is the best. Always receive an estimate and an explanation of the work. The auto techs answer any questions for current or future services. My BMW is 10 years old but it always get treated as if just came of the line. Thank you! Wonderful team!
So far I have only dealt with the service department. Deborah P took excellent care of me there. Her customer service, as well as the services to my car were both excellent. I will return to this Dealership for service in the future and can recommend to others based on my experience thus far.
I was able to book my appointment online, very fast and accessible. Staff was great and they were able to get my car in and out of maintenance in just under 1 hour.
Tracy and her team delivered. Glad I had the opportunity to have my car serviced by them. Maintained the highest BMW quality.”
Thank you for a wonderful and perfectly Experience and getting me back on the road quickly and having a car to pick me up. Tracy make sure she kept in contact with me to let me know how long the tech would be. They had my car vacuuming and washed when I came to pick it up. Thanks again for the five star service with the smile.
Good service and nice loaner car. My 5th mini Cooper. Highly recommended and lifetime customer
Ben was really enjoyable to interact with as far as the sale was concerned and made the whole process comfortable.
this is my 6th MINI, first not purchased here. My service yesterday at MINI of Pensacola was top-notch. They even took the time to reconnect my media post computer reboot. I love my MINI & love this dealership.
Fast and easy . Nice assistance …. I will be back for sure . Thank you so much
My service with them was wonderful! Cathy took very good care of me! Everything was taken care of while I waited in a very clean and comfortable area! I will always trust Sandy Sansing BMW!
Great customer services, friendly staff and expert car care. Individual who know exactly what they are doing and are in constant communication to ensure satisfaction
Great experience buying my car and getting my car serviced at Sandy San BMW Tracey. My advisor is so awesome and very attentive.
I was very satisfied with my service I definitely will recommend them to my friends
I felt ignored there, not looking for a special treatment but at least courtesy to the customer
Excellent service from the Sandy Sansing team, start to finish. Courteous, knowledgeable, and answered all my questions.
Cathy Haley is always very professional and knowledgeable. She has been a great help to me whenever I need questions answered.
I had a vehicle recall that took over six months to complete. Initially, I was told the parts were not available and the vehicle should not be parked in the garage due to a the vehicle should not be parked in the garage due to a risk of fire. They would contact me when they were. That never happened. After multiple calls, I was initially told that I could get the recall done if I were getting oil change and other service done, otherwise, I would have to wait and they would contact me. That also never happened. Several months ... Read More DealerRater - Jun 5, 2026
I am thankful that we made the drive over to Pensacola. We came looking at a used car but the deal on a new X3 was too good to pass up. Could not have received better treatment by Ben and Scott.
We bought a 2022 Mini Cooper. Everything went smoothly until I was told they only had one set of keys AFTER the deal was finalized. After not receiving the promised follow-up regarding the keys and not getting any return calls I was prepared to post a 1-star review. The sales manager finally responded and found the keys. He did a great job resolving the situation (a situation that would have been avoided with a little more diligence at the time of closing.) Overall, I've come away with a satisfactory but not outstanding experience.
The salesperson and co-worker who loaded my information into my BMW was knowledgeable and polite. He broke down the vehicle information and assist me throughout the process.
We had an awesome experience with the team at Sandy Sansing BMW dealership. We were uncertain about certain features we wanted and they help inform our decision-making and we’re gracious throughout the entire process. Rafael was our main contact and he was amazing to work with—couldn’t have asked for a better experience!
Always great service and communication about timing and what is being taken care of. Recommend.
The atmosphere was very pleasant and welcoming. The employees were great. They were real friendly.
I had an appointment to get an oil change. It took 5 1/2 hours. Since I live 2 hrs away I was stuck at dealership. Never gave me result of free inspection until I was checking out and there were things I would’ve had done if I’d known about them before I’d already been there so long. Promised to wash car when finished but after car was ready was told it would take another hour to wash it. The whole dealership felt a little run down. Even a bit dead. Maybe MINIs just are hard to sell these days. Would’... Read More DealerRater - Jun 2, 2026
Great service and attention to my needs for my car. Always able to schedule a time to bring it in and out as promised. Tracy keeps me informed as to what is needed and pricing. Very satisfied.
The service, the team, the offerings, and the application of those offerings is among some of the best customer service experiences that I've ever seen. Sandy Sansing either BMW or Mini is always on my list for a vehicle shopping and service experience.
This is my best buying experience by far which started back in 2003. Justin and Brea went above and beyond ensuring the process of ordering, building and receiving the car went very smooth. Cathy in the service department always provide a level of service that I trust, and always go above and beyond to make everything right as evident with my new purchase.
The purchase process was smooth and easy, no pressure from the salesman, paperwork was an easy breeze. I bought a great used car. Check these guys out.
Courteous well educated staff. Very professional. The mechanics are top notch. The genius really knows his stuff.
Tracy and them service team continue to give excellent service. Professional, courtesy and honest service each and every time.
I had a great experience with Sandy Sansing BMW from start to finish. This was my first experience here and I must say that the staff were professional, welcoming, and very knowledgeable without being pushy. My personal customer care representative was Tracy Patterson and she took the time to answer all of my questions and made the entire process smooth and stress-free. The customer service was excellent, and she truly made me feel valued as a customer.
Purchased our BMW last year, it was a pleasure doing business with them. We just had our first service and it was performed in good standing as well.
Kathy in service always takes care of me. Everyone is easy to work with. Good people!
The entire team at Sandy Sansing was amazing and got the deal done quickly and painless, Justin Brown was a phenomenal salesman and we highly recommend him for all new and used car needs . He made us future repeat customers
Made a service appointment on 5/20 for 5/22 at 8:30 am for my diesel 2011 X5 x35d to add DEF per warning on my dash. Arrived at the service bay at 8:20 on 5/22 and advised the service rep I would be waiting for the work to be done. At 8:50 I was advised they didn't have the DEF in stock and had to send someone to pick it up. At 10:10 I was informed the work was done and was going through the car wash. At 10:30 I went the service desk to pay and finish paperwork, but the was not back from the car wash. ... Read More DealerRater - May 25, 2026
Always professional, knowledge and courteous. Friendly employees and they have a great selection of Mini Coopers! Thank you!
Friendly competent people. Timely service. I’ve been satisfied with Sandy Sansing BMW service department
Quick service professional customer service The job was finished before my appointment time. Coffee station was great. Great vibe while waiting
They do quality work. I wouldn’t go anywhere else. The staff are very friendly and helpful too!
The service department is amazing! They make the process easy and seamless. Great customer service!
Cathy provided excellent service. She was both professional and polite. I had an appointment; therefore, I didn’t have a wait time before my service was started. I also appreciate the free car wash afterwards.
Excellent service! Lounge is an awesome place to wait and very comfortable to the customer.
Nice and friendly worker, ready to assist with any questions you may have no long wait
Deborah, as always, was fantastic to work with! Got in on schedule and out quickly too!
BMW’s friendly and attentive salespeople, made the buying process quick and easy. Thanks Justin!
Mattie and the maintenance team did an awesome job getting my 2012 mini back to running.
The entire team at Sandy Sansing BMW was great! Super smooth process and made us feel like we were their only priority. Rafael is top notch and didn’t hesitate to ask us what we wanted or needed. Highly recommend them and will refer them every time. So happy with the new Toyota Grandhighlander. Happy wife Happy life!
Service department is superb. Mattie was easy to communicate with and helped me get squared away.
Biggest complaint is the apparent lack of respect for customers time. I had an appointment for an oil change at 9:30am. I arrived a little early and did not leave the service area until 11:03am. Even with the multi-point inspection, that amount of time seems excessive. Had I not opted to have a complimentary car wash, it would have taken even longer.
I had a complex problem with my 2013 mini cooper S. After having others trouble shoot the issue, I had it looked at by one of the technicians. Although I opted to not get it fixed, I was glad he finally figured out the problem. My advisor Garrett was friendly and kept me posted about my car. I also liked their coffee!
Nickolas Kim at Sandy Sansing BMW Service was wonderful. I had to take my BMW X5 in for a recall, oil change, and rim repair he was able to schedule it all to be done on the same day and it was done ahead of schedule
I was told it would cost over $200 just to diagnose the check engine light. I can never get a loaner for scheduled service or even a ride to go somewhere close by the dealership. I am getting ready to purchase a new car. However, I would not consider Sandy Sansing for the new purchase. Tracy is fine but it is the dealership I don’t like. I usually don’t get anyone to greet me or even make eye contact. I am very loyal to vendors that are good.
Great service center. Timely, communication is great. Prices are reasonable. Highly recommend to any BMW owner