Customer Testimonials
Very good experience purchasing a new BMW X-3 from Randy at Sansing BMW in Pensacola. Second cat that I have purchased from them.
BIG THANKS to John Knight, Randy Johnson and Neil Merrick for making our car buying experience the best anyone could ever ask for! I will definitely refer all of my friends and family to y’all. Thank you so much!
Judy was friendly, knowledgeable and professional. Technician did a great job.
Traveling when ac stopped working. This dealership happily checked the problem and fixed it while we waited. Very professional and friendly.
BMW was very helpful and knowledgeable during the purchase of my new car . It was also was fun and enjoyable ! I love my new car ! Thank you
My partner and I bought two BMWs from Sandy Sansing BMW yesterday and I have to say the service was impeccable. John Knight and Ken made us feel welcome and went above and beyond to find the perfect cars for us. Anyone that’s in the market for a BMW go see John Knight at Sandy Sansing! You want regret it.
Judy was awesome!
Whether it's buying a new vehicle or getting service it's always a pleasure to work with the team at MINI of Pensacola!
At the beginning of April 2021 I sent a message through the Sandy Sansing BMW website that I was interested in purchasing/ordering a car. At the time I was not residing in the area and I didn't need the car until I arrived. Wendy Fitch contacted me quickly and was able to answer all questions. I had used the Build Your Own function which I shared with her. Having owned BMWs in the past, I knew what I wanted in my sedan. She was not able to find a match in the area with my specifications so we started ...
Windshield gasket repair; best service, ever! Great communication. Highly recommend.
In and out! Judy was amazing.
Awesome service today. Went in for recall issue on Monday and was in and out.
We test drove an X5 at a different lot and wanted the expertise of a BMW dealer and found this location off the main strip only because of the Giant Balloon! Manager and Sales rep were extremely helpful and informative. 5 stars to follow if we purchase from them. Highly recommend!!!
Had an amazing experience at Sandy Sansing BMW purchasing my BMW X3. Everyone was was so courteous and accommodating, especially my sales rep, Lori, who made the process seamless and enjoyable! Highly recommend!
The folks at Sandy Sansing BMW are wonderful. They fixed us up with an emergency repair of a broken wheel. Overnighted the new wheel and had us back on the road after washing and vacuuming the 535i. Judy at the service desk, you could not find a nicer lady. Friendly and knowledgeable. If we are in the area again, we will stop in just to say hi...
My experience was very pleasant. Staff was very professional and cordial, and my BMW was finished before scheduled time.
So nice, helpful. Every thing was 5 star service. When I picked up my Vehicle they had washed, waxed and cleaned the interior! Judy in service brought me my vehicle. I appreciated the level of service she provided. 5 star the entire experience!
From the initial telephonic conversation with Sandy Sansing BMW, I was impressed with the courteous and professional dialogue regarding their inventory. The SalesManager “John” was AWESOME and EXTREMELY informative. Upon my arrival to Sandy Sansing BMW, I was greeted by the most WONDERFUL and SINCERE Ms. Lori ESSER! The warm and radiant smile and the kind and honest reception, I knew I was in the one and only BMW dealership and had no doubt I was going to drive off in the BMW of my choice. I told my wife, there is NO NEED to look and further, “MY FRIEND ...
Needed an oil change while in vacation and they fit me in with very little delay for our trip. Everyone I talked to was very friendly and helpful.
Prompt and excellent service! I actually waited comfortably inside and felt the service appointment went by quickly! Thanks Raphael and service team!
John and Ken are excellent to work with. They are straight up and honest people. If you are looking for a new or used BMW I highly recommend going to Sandy Sansing BMW.
First class service from Oscar Sevilla. Easy to work with and would definitely recommend to others. Oscar made this purchase as smooth as possible for myself
We stopped by to look at used BMW’s, and after spending time with our very knowledgeable salesman, Ken Haddad, we ended up purchasing a used Mini Cooper! Ken and the whole team took very good care of us. We will definitely be back!
Very polite, clean and relaxing showroom and service area. Chris took the time to explain what my car required for service. Thank you.
Lot’s of warmth and details to define driving safely. Thank you very much.
I appreciate your great service and staff. I’m loving our Mini Clubman!
Love Sandy Sansing’s BMW Service Department. They are prompt, professional and always so courteous. Work performed is excellent. It’s a true pleasure to have my car serviced. Thank you Guys… you’re the best.!! 👍👍
Excellent customer service, friendly staff and quickly in and out.
Knowledgeable sales staff, no pressure sales, buying the car was simple and quite efficient in terms of paperwork and time spent a dealership. 5 Stars!!
I love Sandy Sansing BMW in Pensacola! We have purchased 4 cars from them and have received excellent customer service each time. Lori is such a knowledgeable and friendly salesperson. It was a joy working with her to build our X-7. She kept us informed of each step of the process. Love my new car!
Fast scheduling (offered day of my initial inquiry). Would have loved to know estimated time of repair up front but they offered me a Lyft to work.
Great experience! Excellent customer service! Ben and Todd are very professional and knowledgeable. Thank you
Judy was my service advisor. She was excellent!
I used the new BMW app to setup service for 2019 BMW 540i, so easy. Friendly representative name( Judy) took care of the needs for car and myself. Out in time to play golf ⛳😎
The absolute best car buying experience I have ever had…Ken Haddad, John Knight & Todd Zuleger went above and beyond to ensure that my wife’s and I car buying was smooth and exceptional. Thank you so much for your time and patience to ensure that we got the vehicle that we wanted. I will make sure that my next vehicle purchase will be from Sandy Sansing BMW of Pensacola. Thank you guys…
The dealership was clean and the service associates were friendly. The actual service manager Ivan actually came out to help when the staff were too busy. I saw him explaining the status to most of his service customer including myself. I brought my car to FWB BMW several times and never once saw the service manager even when they screw up my car. I'm glad to be able to find a dealership I can rely on. It's worth the hour drive.
Professional service!
Great response and customer service.
I experienced a rare parts failure on my new X5. The part had to be ordered from Germany - because of the well known production and transport problems, it took three months to get the part, I was provided with a rental car and was was kept informed of the delivery status. While frustrating to me, Sandy Sansing did everything in their power to get my car back on the road. KUDOS to the professionals at Sandy Sansing for the time and effort they expended. We have been with Sandy Sansing BMW for 17 years and have never been disappointed.
Courteous staff and the work was done in a satisfactory manner. Thank you!
Joe is awesome and got my 430i in record time! Randy was easy to deal with and very helpful and the whole buying process was seamless and easy.
My awesome service started online with Illiana, then she passed the torch to Tony Claxton and John Knight whom were amazing! They made my first BMW purchase amazing! I am sending all my friends and family their way! Thank you all again for the exceptional service!
Amazing Service!
Mini dealerships are wonderful! I had a great experience with Ben. I made a one day deal and drove out in a new Mini Hardtop 2 door! The experience was easy, smooth, and relatively quick. I was relieved to find a Mini in stock, having heard about all the shortages due to Covid.
Thank you Randy for very easy, enjoyable, professional straight forward buying experience. I love my darling new vehicle. Excellent BMW dealership. I have purchased multiple cars here and have always had excellent service.
Always great service at the Sandy Sansing dealership!
The customer service at the dealership was superb. I was in transit from California in need of front tires. They took me in the same day and took care of the problem Thanks
They are very courteous and acted quickly to help me with my problem. Thanks guys 😊
I can only comment to the few people I worked with, but talk about awesome, helpful, and something not often seen today, Caring people to work with. Special thanks to Mrs. Iliana (internet sales) for taking time to go out of their way to make sure the vehicle we were looking at was available for us. If you want or are looking for these type of people to work with, look no further. I would definitely recommend if you're looking for great service and compassion. Thank you so very much to your team for the service and helpfulness.
SIMPLY AN AWESOME EXPERIENCE! SANDY SANSING BMW REP LORIE ESSER IS THE BEST! 2ND VEHICLE WE HAVE PURCHASED FROM THEM AND IT WAS GREAT BOTH TIMES! MY WIFE IS A HAPPY OWNER!
Excellent service and professionalism! Matt, my service writer was extremely helpful, friendly, easy to converse with. This was my first time there and found the experience quite pleasant.
I had an awesome experience at Sandy Sansing! Great people to work and deal with and got a full tank of gas to make it home on :)!
Matt was very helpful, and open about everything that was being done with my mini. Explained everything thoroughly and gave options on things we could do. I would highly recommend Mini of Pensacola, they know what they’re doing, and are very friendly.
Very friendly staff and Wendy is amazing!!! Thank you for getting me into my dream car!!
Great staff!!! They truly care and that goes a long way!
Kathy made certain all maintenance requirements were accomplished and coordinated with my maintenance warranty. She also ensured I received an excellent deal on a set of new tires. This is why I always come back to Sandy Sansing.
Judy was an excellent service representative. She was very friendly and extremely helpful. KUDOS TO JUDY!
We saw a new car we were interested in while our current vehicle was being serviced. Made a call to Oscar, and he handled everything while we were at work. We drove back to check out the car and it was the easiest process. He had it cleaned, filled with gas, and paperwork ready to go. In and out the door in about an hour with our new car. Thanks Oscar!
GOOD COMMUNICATION AND QUALITY SERVICE
This is my second vehicle purchased from Sandy Sansing BMW in the last 2 years. Both times was a enjoyable, no stress or pressure experience. Randy Johnson helped me both times and I will be sure to see him again when we purchase a car for my son in the not to distant future.
Best of the best service center! I won't take my mini anywhere else.
The service department has always been a pleasant experience. Judy is a gem!
Randy Johnson at Sandy Sansing BMW was the professional salesman that guided our purchase of a new X5. Randy is extremely knowledgeable, professional and pleasant to work with. The entire dealership was clean comfortable and everyone was completely pleasant and professional. I give the highest review.
Awesome experience at Sandy Sansing BMW with Oscar and John. If you are looking for a car or truck go see Oscar.
Really happy with my purchase at Sandy Sansing and the customer service is awesome I was lucky to have salesman “Oscar Sevilla “ to help me with all the information I was looking for. I like the fact that their was no pressure towards the sale. He knew exactly what I was looking for, first vehicle he showed me was the one! He also help me out the price of the vehicle and the payment I was looking to be able to afford . Oscar was literally running around to make it happen 😀 I had a great experience I would recommend anyone ...
Really happy with my purchase at Sandy Sansing and the customer service is awesome I was lucky to have salesman “Oscar Sevilla “ to help me with all the information I was looking for. I like the fact that their was no pressure towards the sale. He knew exactly what I was looking for, first vehicle he showed me was the one! He also help me out the price of the vehicle and the payment I was looking to be able to afford . Oscar was literally running around to make it happen 😀 I had a great experience I would recommend anyone ...
Outstanding dealer experience and a great sales team - Tony Clayton got us a tremendous used car deal.
Wanted to surprise my wife with a new BMW. Went to see Sandy Sansing BMW. I was greeted by "Lori". Knowledgeable and professional. First offer she presented was more than fair. No high pressure. No games. I was completely comfortable in the dealership. Offered me far more than expected for my trade. I went home with a new BMW. From start to finish, the entire process from walking in to the delivery of the vehicle was simple and enjoyable. Went well beyond my expectations. I went back 2 days later with my sister and she bought a new BMW ...
Ben was an amazing salesman! He didn’t try selling me a car, he helped me buy the car I wanted 😁 I spent hours there (we all know the car buying process) but Ben made me feel welcomed & took amazing care of me the entire time I was there. He has great spirit & you can tell he loves what he does!
I would like to give a special thanks to Mr. Ben Brooks for your patience and dedication with the process of our car purchase. We are just ecstatic with our 2022 Countryman. You made our trip from Alabama worth while. Also thank you Mr. Zuleberg for your assistance as well. Had it not been for you both making provisions on that 2nd day trip, we would’ve been stranded. Keep up the good work and continue to make Mini of Sandy Sing proud and the number #1best-selling mini dealership in the nation. With admiration, Shunda & Kathy
Checked in 15 minutes early. Service was done in the estimated time. Staff was friendly, informative, and courteous
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