Customer Testimonials
Everyone was great to work with. Open honest and delightful. Luisa was a perfect salesperson!
Robert Yapp was attentive and helpful to my concerns. And returned my calls in a prompt manner as such we were able to make my purchase seamless.
I had the best experience over two weekends when visiting the Pensacola Mini dealership. Jada, Jack, Barry, & Brad were professional, friendly, thorough, & listened to me. The best, no-pressure, friendly, & personal experience I’ve ever had buying a car. I felt like they heard me and answered any questions I had.
The staff is the reason for my rating, they we kind, responsive, and most of all a joy to talk to!
Process was very smooth and professional. Rob informed me of all options and worked with me through all aspects.
The staff was super nice! They told me upfront how much the service would be. She came to me in the waiting area and asked if it would be ok too take care of a recall while I was there. Great communication!
Purchased a vehicle and traded in my previous vehicle. The sales team at BMW made the deal super easy and I was in and out in about two hours.
I was impressed with Sandy Sansing’s BMW Service Department making something as routine like an oil change seem like extraordinary white glove service, with all of the perks & benefits one would expect with a world class luxury brand in automobiles.
Mrs. Tracey always goes above and beyond for us. She makes every experience better. She shares knowledge about the cars. She always offers the special pricing promotions. She’s the very Best!
Tracy took care of my service needs and she was patient and friendly. This is a great dealership!
My service advisor Deborah did a fantastic job. She kept me informed the whole way and explained everything once the service was done. People like her make you want to come back to the dealership
I brought my BMW 760 I Xdrive in for service, it was a good experience and my service advisor was knowledgeable and helpful. I do have to bring it back when the parts (covered under warranty) are delivered.
Good staff, great waiting area. I was notified often of the process and was out quickly
Service experience was excellent! Easy to schedule, prompts check in, Mason listened and quick got the car into service. Very good communication throughout and overall it was a pretty quick in and out!
Outstanding experience, I hate buying cars, but this was about as easy as I've ever seen. Laurie was outstanding. Sales manager was outstanding. I got a good price, good trade-in value I could've not expected for a better experience. I am willing to drive a bit further to get my car serviced here as well.
Excellent service as usual. Purchased my vehicle here in 2019. All of my maintenance has been performed here. No issues.
Quick check in, service, and check out. Good communication throughout. The lobby has space i need and plenty of refreshments
The service department of Sandy Sansing BMW is such an asset to this dealership. Kathy, the service rep, is a standout!
Service advisors Garrett Hamm and Mason Chinevere of BMW were very helpful and knowledgeable of the problem that I had with my little mini Cooper which I’m very thankful for their help. The service department completed in a timely manner. Again, thank you for your help.
Dealership is great! The only feedback I have is to make the appointment making process seamless with the car loaner process.
As always Great service and communication. Thank you so much, I appreciate it very much!
Justin Brown was my salesman I drove 4 hours & the atmosphere in Sandy Sansing was amazing 🤏🏾10/10 the team was delightful. While you wait they offer snacks & refreshments. Overall I love my 2026 BMW
Very professional staff. Job completed as promised. They took the time and the courtesy to address all my questions. Outstanding work!
My service was five-star! My service coordinator fixed a seatbelt problem for me himself. All was done in a reasonable amount of time. Excellent!
I appreciate everything about this Dealership from customer service to all the service Thank you for your professional concern in all you do and have done for the care of my vehicle. (Lorenzo)
Very smooth process. The salesman, Robie was very helpful and the closing manager, Brad was top tier. I would definitely recommend.
I have had such great experiences with the BMW service department. Deborah in the service department is amazing. She is always positive and eager to help and make your experience as pain-free as possible. I would recommend buying a BMW just because of their amazing service department.
Garrett and his team worked wonders together with us and our insurance claim to get our Mini Cooper repaired and back on the road as quick as possible. Really happy with the results and experience they provided giving me great peace of mind the Mini was in great care.
I've had nothing but good experiences with this dealership. They communicate very well and focus on their clients' needs and wants. They are always courteous and professional.
Thank you great service! Tracie always gets me in and out in a timely manner
My husband and I purchased our two vehicles there after two total loss situations. Luisa was so helpful and attentive to all the details of what we were looking for. Thank you so much!!!
I recently purchased a vehicle from Sandy Sansing BMW in Pensacola, and I can honestly say this was, hands down, the best car-buying experience I’ve ever had.
I’ve purchased numerous cars over the years, and I generally don’t enjoy the car-buying process. This experience was completely different. I had a long list of specific features and options I wanted, and Justin Brown took the time to understand exactly what I was looking for and found me the exact car I needed. He was knowledgeable, professional, and made the entire process easy and enjoyable.
Joe Rowell, the Sales ... Read More DealerRater - Sep 9, 2026
Customer service here has always been friendly, and I’ve never felt pressured to buy anything that I don’t want or need.
This us the best dealership Great people who are very professional and efficient Love going there
Always so easy to deal w Joe and Justin was amazing.. loved my experience w Sandy Sansing I will continue to buy my cars from you. X thanks for all of your help
Super services along with friendly people. Who care for their customers. Always professional in their dealing
I came in with the car I wanted and got it handled in a few hours. Very pleasant
I took my 435i to BMW of Pensacola because my hardtop wouldn’t work. I was charged $3000. Within a week as I was lowering and raising it the trim on top popped off and broke. When I asked them to fix it, they said they would but it would be $3400. The trim had never been a problem until “they fixed the top”. I will no longer use them except for the prepaid oil changes that I bought. And I’m worried now when I do, that there may be “new” problems with my car.
Work was quick and professional. I really enjoyed working with our service representative. He was professional and friendly.
Efficient and professional service scheduling warranty work. Nick made the process seamless from beginning to end!
I have taken my car to this BMW dealership since 2018. Great honest deal. Tracy is an incredible person. Always helpful n understanding.
Staff was extremely helpful and informative and completed my service timely. Will definitely return to this location!
Made an appointment and my car was taken in and returned as promised. Thank you
Had a smooth and hassle-free experience getting an oil change at BMW of Pensacola. The service department was professional, efficient, and had me in and out in a reasonable amount of time. The staff kept me updated throughout the process, and the vehicle was returned in great shape. It’s always a relief when routine maintenance goes off without a hitch. I’ll definitely be coming back here for future service.
It appears greed has taken the front and customer appreciation in the backseat. There’s an automatic $210 charge for diagnostics. The parts and labor appear to be marked up beyond belief. I was quoted, $3860 for a/c compressor replacement $349 for the recharge on a 2015 Mini Cooper Hardtop. The value of the vehicle doesn’t justify paying exorbitant repair prices. Additionally, we had a quote of $1,000 for tires, $200 for alignment, $1,300 for a vibration damper and $3000 sunroof track. In all, it has really made me regret driving a brand new Mini off the lot.
Dealership itself is great. Not having loaner car is huge for me. Not having a vehicle for a whole week was extremely stressful and frustrating. Cancelled appointments and engagements were tough to get and even worse to have to cancel and not be able to get another one in the near future has been and still is a struggle that I think could have been avoided if I had a loaner. I do not see any reason to have to rent a vehicle adding another stressor in my life. I hope this never happens again. I purchased my vehicle from ... Read More DealerRater - Sep 2, 2026
A person’s ability to demonstrate knowledge, sense of urgency, discipline, concerns, attention to detail and teamwork should be the core values of every business. As a Service Advisor, Cathy has gone above and beyond expectations together with her colleagues. Excellence in service should be recognized, not only as an individual but also as a team member. Thank you Cathy for all that you do. God bless!
I have a few mixed emotions about my experience purchasing my vehicle for One. The general manager of BMW was not nice at all and almost made me feel like he felt. I wasn’t good enough to be there. I almost backed out of purchasing the car from there, but I wanted the car.
Wow! This was the easiest and best experience I have had purchasing a car. No high pressure, no long waits, just respect and courtesy.
Always friendly. Work to accomplish service in a timely manner. Take good care our BMW’s
I brought my car's diagnosis, the code P0456, and handed the paperwork to the scheduler but was still charged 210$ to "diagnos" the priblem. The hourly charge should not have been added to the bill.
Have bought 4 vehicles and loved the experience. Ben is a great salesman and the staff is courteous and knowledgeable.
Caring, considerate, knowledgeable, professional staff. A pleasure to work with.Great facility and a good inventory to choose from.
This is our circuit card that we purchased from Sandy Sampson BMW we purchased a BMW X54 years ago and now we just purchased a BMW X7 service is excellent great working people there shout out to Laura our sales person. She was excellent and the general manager, he’s a very, very nice guy Mr. Sandy you are very fortunate and lucky to have great people like that working for you and if I had to do it all over again, I will choose San Samson. Thank you.
Pleasant waiting area. Friendly folks. Showed up without an appt. Squeezed me in to schedule. Shop was down 4 techs.
This is my 4th MINI from Sandy Sansing. This by far has been the best service team I have experienced since owning any of my MINIs. The service reps were friendly, efficient, knowledgeable, and mindful of my time.
Tracy and the crew are always top notch! I love my BMW and it drives so impeccably
I was visiting from out of town and my car needed repairs. They did everything in their power to get my car repaired quickly. They also kept me up to date on the progress the whole time. I can’t say enough about the quality of their service department!
The service department and service manager are a joke. I took my car in for repairs to the electrical system and found a dent when I got home that was not there when the car was dropped of for service. I let them know and they said "no problem bring it in and we will fix it", they call me 2 days later and said the car was ready so I go to pick it up and it's all rippled up and has tool marks from working the dent out. So I left it again and asked they ... Read More DealerRater - Aug 28, 2026
Garrett was great and gave the best advice after I had a repair and advice while traveling…..just get the diagnostic to know! I’m keeping my countryman . ❤️ Thank you.
Mr. Rafael Garza & Mr. Benjamin Brooks were and still are providing excellent customer care, EXCELLENT!
The team at Sandy Sansing did a great job with my first oil change in the service department! They communicated Efficiently, let me know when the car was ready and were fast and courteous.
They were honest and thorough and communicated with me, explaining things that could be handled and giving me time lines for all necessary maintenance.
1200 mile service on my M2, quick, efficient, courteous Service personnel. Nice waiting area; a pleasant environment. Ready ahead of schedule. Thank you.
Great service Nick did a great job. Thank you again. Great staff. Thank you again.
Sandy Sansing BMW provided great service and my service advisor (Debby Polozola) was very timely with her updates and was a pleasure to work with. I highly recommend Sandy Sansing BMW.
Deb is awesome as usual. Very thorough and efficient! Great to work with she is a blessing
Cathy Haley at BMW always takes care of me. Excellent she is excellent the techy young man that helped me with my technical car Info was fantastic. I believe his name was Tony. They both need to be rewarded. They were fantastic.
This dealership has a great service department! Professional, attentive, and understanding! They value your time and your business!!
While it took awhile to figure out the issue, the waiting area was comfortable and pleasant and they gave us a loaner vehicle to grab lunch while we waited. They also provided timely updates on progress.
Very professional and much attention to detail. I felt at home and relaxed through the whole service experience
Outstanding BMW Experience
I had a wonderful experience with Sandy Sansing BMW in Pensacola. From the beginning, the team was professional, friendly, welcoming, and very helpful. The entire process was smooth and comfortable, and I truly appreciated the excellent customer service.
A special thank-you to Luisa Vivas, Client Advisor, for being so kind, patient, and knowledgeable throughout the entire process. Luisa took the time to answer all of my questions, explained everything clearly, and made me feel comfortable and confident with my decision. Also thanks to Tony, he explained everything how to use car’s functions properly, and I really ... Read More DealerRater - Aug 20, 2026
Great service. Members are attentive and knowledgeable. They do not over promise, but deliver as projected.
Everyone is very friendly. They asked if I needed anything and checked on me. Offered me something to drink and came got me when my car was ready.
Cathy Haley is an excellent service advisor! She kept me informed continuously and is very personable.
We have known and bought from Sandy Sansing for decades. We always felt treated like family, and know that honestly and fairness are the bedrocks of all his dealerships. It’s who the man is!
I want to commend this dealership for their excellent service. My wife and I travelled all the way from Tennessee to Pensacola Fl in order to purchase a vehicle we were interested in. Lori Esser was our salesperson and she was the best. She was friendly, professional and answered all of our questions. The finance gentleman was also very friendly and accommodated us. I would highly recommend this dealership to anyone.
We thoroughly enjoyed this experience and found the perfect car we were looking for with Ben! We’ll be back to work with him and love our new car
This was the easiest car purchase I’ve ever made. The staff is absolutely awesome.
The sales and finance team were well aware that carbine is a nerve-racking experience for me. They were careful to have everything ready and waiting for me. When I arrived, they immediately took care of my number one request; pairing my phone to the car. From there, it was the tutorial to smooth my transition to a hybrid vehicle. I was reassured that the resident expert would be available to meet at any time and do not be overwhelmed by trying to take in too much at one time. In finance, all of the paperwork was prepared and ONLY needed ... Read More DealerRater - Aug 16, 2026
Our salesman Ben Brooks was amazing. Thank you for the great service and taking great care of us!
Prompt and professional service. The car was ready, washed and dried when promised. Good coffee too.
After just getting new tires in New Orleans, we traveled to Pensacola and got a blow out on the day before we had a full agenda of meetings. Sandy Samsung BMW was quick to the rescue. We showed up at opening the next day which was on a Saturday and they squeezed us in, replaced the tire and had my car waiting for us when we returned! The service manager was amazing, super professional, kind and accommodating!! We couldn’t have asked for a better experience!
Excellent customer service. Made the process quick and easy. Would recommend to anyone looking for a new BMW.
Excellent service, quick and reliable. Kathy is always knowledgeable and helpful. I will be a customer as long as I am driving a BMW.
Cathy is absolutely amazing! Every time I bring my BMW in for service, she goes above and beyond to make sure I am kept informed throughout the entire process. She communicates consistently, provides timely updates, listens to my concerns, and makes sure they are fully addressed.
What I appreciate most is that Cathy genuinely makes me feel like my concerns matter. Her professionalism, attention to detail, responsiveness, and commitment to excellent customer service make the entire service experience so much easier.
Sandy Sansing BMW is fortunate to have someone like Cathy representing the service team. She is a wonderful example ... Read More DealerRater - Aug 13, 2026
Excellent service from Debby! She was very professional as well to the mechanics that fixed my vehicle. Thank you!
Very timely service, clean waiting area, loved the car wash and personal attention to details
Always quick to provide loaner vehicle, because we live out of town, that's a plus for us.
My experience with this dealership was exceptional! Garrett Hamm was my service coordinator, and he was fantastic! He kept me in the loop on the status of my vehicle every step of the way. He even sent me a video that the mechanic took showing where the problem was, and how they were going to fix it. There were no surprise add-ons or additional expenses. They even washed and vacuumed my car as an added perk. Garrett even talked with me a bit when I arrived to pick up my vehicle. I bought my mini at this dealership 13 years ago, ... Read More DealerRater - Aug 11, 2026
Great service and communication. Quick turn around as well! Just relocated back the area and will be my go to service center for my BMW
Excellent service from start to finish! I was kept updated throughout the day and had a great overall experience.
Sandy Sansing has always treated us right love the dealership we buy our cars from there
Great service the staff is well prepared to handle all problem related to my vehicle.
They helped with a misunderstanding on a maintenance plan and did what they could to rectify the situation. Gave options to help make it right when they didn’t need to.
This was our third car purchase at Mini. Even though there was a little confusion in the transfer to a different sales person in the midst of our purchase, things ended up going well.
Great service! Very professional! They’re always friendly, helpful and polite. They always take care of my vehicle.
I had oil change, tire sensors checked, battery check, brake pads. $1200.00. I was sick.
Great service and professional technicians , they're always polite and friendly , I've been a customer for years
They were the only place that could figure out what was wrong with my X2 and get it fixed.